Frequently asked questions
How long does shipping take?
- US: 3–7 business days.
- Europe: 6–12 business days.
- Worldwide: 7–14 business days.
Can I change my order after placing it?
Yes — if it hasn’t shipped yet. Contact us immediately with your order number.
Do you ship internationally?
Yes, we ship worldwide. Customs duties or taxes may apply depending on your country.
How do I start a return?
Email support@pawytail.com with your order number within 30 days of delivery.
How do I track my order?
You’ll receive a tracking link by email once your order ships. You can also visit our
Can I cancel my order?
Yes, if it hasn’t shipped yet. Contact us immediately with your order number.
Are your products safe for all breeds and sizes?
Yes — most of our products are designed for all breeds. Check the product description for sizing info.